Alan Lepofsky @alanlepo of Constellation Research coined Social Task Management last summer to describe a trend he saw in December 2011 as task management started to enter Enterprise 2.0 systems. Lepofsky's presentation at E2.0 Boston 2012 highlighted Traction TeamPage as a social business platform with a native (versus integrated) task management (slide 34). Luis Suarez @elsua does a fantastic job of summarizing key points in Social Task Management - When Social Business Got Down to Work. Later in the year (October 2012), Constellation Research published Lepofsky's research as Getting Work Done with Social Task Management. The research speaks to problems with traditional standalone task management systems which create top down choke points, lose context, limit collaboration and create information silos. Lepofsky argues that collaboration is at the core of social task management while describing the many benefits.
You can learn more about how Tasks work within the social and collaborative fabric of TeamPage in Action Tracking and Social Software: Meet Project Management (a post on Traction Software's initial project management capabilities released with TeamPage 5.1 in November 2010). The TeamPage Project Mastery Video is also a terrific introduction to TeamPage's social task management model. See also Greg Lloyd's The Future of Work Platforms: Like Jazz from February 2011.
The Real Story Group's Kashyap Kompella @kashyapkompella posted an update describing RSG's new version of their Enterprise Collaboration and Social Software Evaluations research covering twenty-five key software vendors. The new version includes a major update for the Traction TeamPage section, including TeamPage project management, action tracking, TeamPage's ability to span and connect systems of record, and the ability to embed TeamPage discussions in other Web applications.
Kompella remarks that TeamPage is unique in that it's "best thought of as a platform to build custom collaboration applications around interconnected pieces of information." Check out Kompella's blog post, and follow the links to get the full report.
Our experience with customers reinforces the Real Story Group analysis of broad TeamPage scenario fits and strengths, including the ability to configure TeamPage to match the needs of specific business use case and organizations. TeamPage's architecture and Traction Software's experience make it simple to configure TeamPage in days - not weeks or months - and easily extend TeamPage as desired.
See also Jordan Frank's Laser focused E2.0, without the risk? Get Traction! blog post on Real Story Group's E20 Marketplace Analysis.
For the ninth consecutive year, KMWorld recognized Traction Software by naming the company to their annual KMWorld 100 Companies that Matter in Knowledge Management. KMWorld’s list is compiled by KM practitioners, theorists, analysts, vendors, their customers and colleagues. This is the 13th year of the list. "Criteria for inclusion varies, but all companies have things in common. Each has either helped to create a market, redefine one or enhance one, and they all share two things—the velocity of innovation and the agility to serve their customers" says Hugh McKellar, KMWorld Editor-in-Chief.
Greg Lloyd, Traction Software President and co-founder said: "We're honored that KMWorld consistently ranks Traction Software as a company that matters in Knowledge Management. Traction Software employees work closely with customers to build a stronger and more useful TeamPage platform." Lloyd continued, "Spring, Summer, Fall and Winter 2012 TeamPage releases introduced many user interface, performance, and Developer SDK additions and improvements to make it easier for customers to get work done. I thank Traction Software's employees and customers for earning this recognition." See the 2013 KMWorld 100 list.
TeamPage 2012 highlights include:
- Unified search to make lookup of spaces, people, projects and tasks quicker and easier;
- Type-ahead completion for navigation, with optional index based type-ahead suggestions for content search; uniform work in progress autosave and finish later actions to avoid accidental loss of work;
- Invitations to make it simple for members of a space to add new people to a TeamPage space by sending them an email invitation;
- An inline widget to collect and summarize selected tags, dates, and other standard or custom properties from all types of TeamPage content, making it easy to create dynamic tables for task summaries and other uses;
- New calendar event support to manage meetings and other dated activities along with project, task, and milestone dates;
- Drag-and-drop editing of TeamPage calendar events;
- Improved synchronization and notification for TeamPage and external calendar items;
- Improved email digest, print, RSS, and Atom view styling, detail and context cues; improved Active Directory integration and caching;
- Streamlined navigation header, dashboard, calendar and document tab interfaces;
- JMX-based metering of TeamPage server state;
- Improved iPad, iPhone and Android support;
- Performance improvements;
- Twitter style status that can focus on a selected project, milestone or task, as well as birds eye summaries organized by space or person.
A column in ZDNet Japan covered the release by Applied Knowledge Co, Ltd, Yokohama of the TeamPage Cloud in Japan. They wrote "The greatest advantage of TeamPage is that it provides the virtual space to aggregate any information concerning the business and progress in the work space." The column discusses how companies in Japan can take advantage of collaboration tools like TeamPage to produce business value. Japanese companies can get started with Cloud and Download options as of the first of October 2012.
Traction Software partner Applied Knowledge Co, Ltd of Yokohama Japan today announced availability of cloud hosted TeamPage for the Japanese market. AKJ President Masayuki Kojima said: "TeamPage provides a new communication infrastructure for projects and multi-team organizations within your company - now available as a cloud service." TeamPage cloud pricing starts at 7,908 yen per month for ten spaces and twenty-five named accounts, see www.TractionSoftware.jp for price, ordering, and product details. TeamPage cloud options include Attivio Advanced Search and Social Enterprise Web. Traction Software offers cloud hosted TeamPage to customers outside the Japanese market, see TeamPage Pricing and Licenses.
English translation of AKJ Press Release (by Google Translate)
See also Applied Knowledge Co Ltd - Bringing Traction TeamPage 5.1 to Japan
KMWorld recognized Traction Software's TeamPage as a 2012 Trend-Setting Product of 2012, citing TeamPage for "action tracking, Twitter-style status, threaded discussion, collaboration, social networking and deep search." KMWorld editor Hugh McKellar writes: "This year more than 700 products/product families were whittled down to the 89 listed in these pages. Each company whose products are listed below helped to define and enhance a market critically important to our readership by listening to and working with customers. They all represent a commitment to innovation and their customers." Traction Software is honored that KMWorld has selected TeamPage as a Trend-Setting Product for the fifth consecutive year. » Read KMWorld Trend-Setting Products of 2012
Traction Software's Jordan Frank will be speaking on Pharma Competitive Intelligence at this year's SLA 2012 Annual Conference in Chicago, Noon 16 July (see session summary below - and slides in Monitoring and Leveraging Social Media Chatter, on the Internet and in the Enterprise). You can also meet Jordan at the SLA 2012 McCormick Place INFO-EXPO Booth #4, Sunday through Tuesday. Follow @TractionTeam and @JordanFrank on Twitter, conference code #SLAChicago!
Pharma Chatter: Capturing and Managing Non-traditional Information for Competitive Advantage
Learn about the unique nature of competitive intelligence in the pharmaceuticals industry and hear how info pros are using it to improve their organizations' competitive advantage. Learn how insights from a variety of sources can help you to deliver value to your organization.
Craig McHenry, Pfizer Inc.
Lisa Orgren, Septagon Research Group
Heather Bjella, Esq., Aurora WDC
Jordan Frank, Traction Software
Monday July 16, 2012 12:00pm - 1:30pm @ Convention Center, Room E264
June 13, 2012
· Posted by Greg Lloyd
I've read an advance copy of Jacob Morgan's upcoming book, The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools. I'm very happy that we decided to give Enterprise 2.0 Boston folk a chance to meet Jacob and get their own free, signed copy at Traction Software Booth 418 next week. Jacob says: "The purpose of this book is to act as a guide for executives, decision makers, and those involved with collaborative initiatives at their organizations". I believe he hits the mark with a book of lasting value, as do reviewers including Vivek Kundra, former Chief Information Officer of the United States; Erik Brynjolf, MIT Center for Digital Business Director, and others.
Jacob organizes his book into three parts: The Opening, The Middle Game, and The End Game. The Opening chapters talk to people in organizations who are just getting started with their initiatives. It covers business drivers, case studies, evaluating risk, and getting the right people involved. The Middle Game chapters cover topics including defining goals to match your business, developing a strategy, vendor evaluation, dealing with resistance, rolling out a platform, and developing governance. The End Game chapters talk about strategies for sustaining and maintaining these initiatives in the long term, including a bonus chapter on Enterprise 2.0 with Andrew McAfee.
Jacob's book is based on his own analysis and research, including interviews, case studies and survey responses from 234 individuals around the world, working for companies ranging from 1,000 to over 100,000 employees, with responsibilities ranging from mid-level to C-level executives. The Collaborative Organization is vendor neutral, involving actual practitioners who are implementing collaborative tools and strategies for their organizations - not vendors or consultants.
Each chapter includes analysis, examples and a well-written Summary and Action items section, with actionable advice that you'll turn to often. Chapters include case studies, examples and results drawn from practitioner experience, not hand-wavy fluff.
It's a handbook you'll have on your desk for the next few years. I particularly like:
- Chapter 2 - The First Step to Recovery is Admitting You have a Problem on business drivers and problems (20 pages)
- Chapter 7 - The Adaptive Emergent Collaboration Framework practical advice on choosing and adapting approaches to match your business goals and culture (27 pages)
- Chapter 8 - Resistance is Futile on barriers to success (13 pages)
- Chapter 12 - Measures of Success, practical advice on measuring soft benefits, hard benefits, and defining business value (19 pages)
Traction Software is the only source for full hardbound copies before the book's official ship date in July 2012! Show up in person at Traction Software's booth 418 during E20 Boston 2012 Showcase Exhibit hours. Follow @TractionTeam on Twitter for times when Jacob will be available for signing and to talk with him about business challenges using emerging social and collaborative tools.
Free copies are limited. I'll post rules for an online Enterprise 2.0 Twitter quiz you can use to put yourself first in line for a copy. You must show up in person to claim a book, but the Twitter quiz should be fun too!
Update: See E2.0 Boston 2012 Twitter Pop-Quiz for rules and quiz highlights.
Update: Thanks to the @e2conf staff and everyone who dropped by booth 418 to talk, and pick up a free copy of Jacob's book. After you read it, please post a review on Amazon to let others know what you think. Here's my Amazon review.
Also, after visiting us at Booth 418, don’t miss Robert Morison (@rfmorison), author of Analytics at Work: Smarter Decisions, Better Results at Talent Analytics Booth 232.
See 19-20 Jun 2012 | Traction Software Enterprise 2.0 Boston
The Future of Work Platforms: Like Jazz
Extending the fabric of work, or How to Be Emergent
The Board of Directors at National Health Service's Orkney hospital use TeamPage and iPads to eliminate paper at board meetings. The move saves £28,000 per year in printing and related costs, and was covered by both The Guardian and BBC News. This use case follows a history of NHS Orkney innovation with TeamPage. They first used the platform to address a failing grade in a communications audit (See National Health Service Orkney (NHS Orkney) and expanded its reach to integrate their legacy directory with TeamPage profiles (see NHS integrates Intranet 1.0 with Enterprise 2.0 to get Social with TeamPage 4.0).
The National Health Service in the UK is one of the world's largest employers. TeamPage is deployed at several locations, including the Orkney hospital where it was deployed in response to a communications audit that came out poorly. It solved the communication problem at the time by allowing operational and clinical users to post communication and key resources such as policy documents and pages. It also allowed individuals to share "classifieds" such as announcing they have some extra concert tickets - these announcements formerly were sent to the whole organization. So, the platform satisfied critical communication and knowledge sharing, while also covering the incidental communications that were important for employees, but otherwise created a lot of noise in email traffic.
Until recently, Orkney printed significant amounts of paper for their Board of Directors before each board meeting. The process was expensive to the tune of £28,000 for printing and associated costs.
They moved to a "paper-light" process by moving the documents to a PDF format and sharing via a TeamPage space. The purchase of iPads made it easy for the board members to sync the documents, carry them around, and access them throughout a Board meeting without worry about battery life.
The Guardian quotes Chairman Scott as indicating: A 'spend to save' initiative was put into play using capital resources to purchase iPads and we removed printers from desks, cleared out our stores of printing material and instilled in board members the need for them to use technology and reject paper use."
Having seen success right off the bat, Chairman Scott talked about his intention to expand their digital efforts in an interview with BBC News: "In my view we need now to spread the initiative down through the organization." He added he believed NHS Orkney was the first public body in Scotland to follow such a "paper light" approach.
At A Web That Works - Social Tools and Programming at NHS, David Rendall expands on these stories with specifics on why iPads were chosen, where TeamPage plays a role, and other aspects of their network that come together to deliver this solution.
Traction TeamPage makes it easy for people to communicate, work together, and stay on top of what's happening anywhere in their business, including line of business systems and the public Web. Learn more about TeamPage, now with new Cloud pricing options. The first 30 days are free and you can start with a monthly plan at less than $2.50 per user per month for 25 user accounts. Traction Software will be at Enterprise 2.0 Boston Booth #418 on 19-20 June. Line up early for a free, signed pre-release copy of Jacob Morgan's new book, The Collaborative Organization.
The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools by Jacob Morgan, McGraw Hill, 304 pages, hardback. Meet Jacob at booth 418 Tuesday or Wednesday during Expo hours, and get a free autographed copy, courtesy of Traction Software. Quantities are limited, so follow @TractionTeam on Twitter to get book signing times, and line up early! There may be a test!
Vivek Kundra, Former Chief Information Officer of the USA. "In today's global economy, collaboration is key to building a connected, engaged, and sustainable organization. Jacob's book guides leaders on how to develop strategies to build this type of 'Collaborative Organization.'"
Erik Brynjolfsson Director of MIT Center for Digital Business and co-author, Race Against the Machine and Wired for Innovation of Chair of the MIT Sloan Management Review “Most business leaders understand how critical collaborative tools are to the success of their companies. What they need now is a guide, based on hard data and practical experiences, that shows how to put those tools to work. Jacob Morgan fills that need with this book.”
For Traction E2.0 Boston updates, follow @TractionTeam on Twitter. To pre-schedule a meeting with Jordan Frank or Greg Lloyd at E2.0 Boston, please email email@example.com, use Traction's contact form or shout out to @TractionTeam on Twitter.
This year's E2.0 Boston conference is at the Hynes Convention Center in downtown Boston, 18-21 June 2012. See Traction Software at Expo Pavilion Booth #418 from 11:15AM through 5:30PM on Tuesday 19 and Wednesday 20 June 2011. Register with priority code E2BOSTON and be our guest for a free Expo Pass or save $500 on full registration. The Expo Pass entitles you to attend keynote and free sessions, visit the Expo pavilion, and attend cocktail reception 4:00 to 6:00PM Tuesday and Wednesday. Hope to see you there!
See e2conf.com/boston for event details and registration.
See also Why we're here. TeamPage at Enterprise 2.0 Boston 2012
The Collaborative Organization - Free signed copy, Traction Software Booth 418 E2.0 Boston 2012
May 10, 2012
· Posted by Jordan Frank
I really like how Kashya Kompella from the Real Story Group offered a great dose of context for his E2.0 Marketplace Analysis Q2 2012: "Slightly modifying what the ancient Greeks said, you cannot dip your finger twice in the same (activity) stream." Simply said, there is not a lot of room for risk when an enterprise makes an attempt at an E2.0 effort, whether they are trying to build knowledge in a wiki, approach project management from a perspective managers actually like, or wrap up the whole effort with blogs, discussion, and a social networking layer on top.
In his 4D chart below, Kompella grades market players based on vendor business and product risk. Unlike most quadrant analyses, this is a case where being high upper right is not good.
By way of example, perhaps he grades Newsgator as low vendor and high product risk because they've been around a long time (vendor stability) but their product focus has changed entirely three times (from RSS client to RSS Server to Social layer on SharePoint).
The Vendor and Product risk appears general as the color of the circle also demonstrates an area of risk based on the vendor's focus on the E2.0 market. Oracle is the lowest rated on product risk, but they are colored white to indicate a very low focus on E2.0. So, perhaps Oracle is a good choice for your next database, but don't hold your breath if you are counting on them for your E2.0 platform.
Traction Software and our product Traction TeamPage show up low and to the left (low product and vendor risk) in a cluster with Microsoft and Oracle. However, we also show a Black circle (compared to White for Oracle and Purple for Microsoft) demonstrating laser focus on the Enterprise 2.0 market - as has been our focus since our founding and long track record.
Of course, none of this matters if the platform isn't any good. This chart doesn't say much about the product itself except for its focus and the rate at which its being overhauled, which can be a sign of innovation (good) but it also may warn of a sloppy underlying platform or poor vision as new capabilities are added. Traction TeamPage was built from the start as a journaling and editing system - which laid ground for every E2.0 "feature phase" starting with Blogs and then leading to Wiki, MicroBlogging, Discussion, Social Bookmarking, RSS, Project Management and User Profiles / Social Networking.
To gauge quality, there are ample analysts who've weighed in on that matter, showing TeamPage has a stable platform upon which we've been able to innovate successfully over the last decade. Here are a few recent indicators:
- Forbes.com contributor Haydn Shaughnessey says: "Traction, for my money, is the best conceived collaboration suite for companies that have a technical development requirement." He cites Traction Software as an example of a business that successfully competes with large companies like IBM by retaining: "... close attention to client needs, a personal desire to explore changes in the work environment, and a desire to see those reflected in the platform."
- The 9th Annual MIT Sloan CIO Symposium has announced Traction Software as one of ten finalists for the 2012 Innovation Showcase as its Traction TeamPage product represents a cutting edge B2B solution that combines the strong value and innovation to enterprise IT.
- CTOLabs adds Traction Software to its companies of note list, "firms we believe enterprise technologists should track":
- Jacob Morgan from Chess Media Group says: I’ve seen the Traction product a few times now I have to say that I really like it and not just for small and medium size businesses. Traction offers an amazing search integration feature which many large vendors can’t even come close to replicating."
So, if you want a platform that rocks and remains cutting edge in the E2.0 marketplace, all without introducing vendor and product risk, Get Traction! And do it risk free as we just introduced new hosting options and the opportunity to try it free for 30 days, then pay monthly. Check it out.
Cambridge, MA – April 23, 2012 – The 9th Annual MIT Sloan CIO Symposium has announced Traction Software as one of ten finalists for the 2012 Innovation Showcase as its Traction TeamPage product represents a cutting edge B2B solution that combines the strong value and innovation to enterprise IT. Traction Software will receive key exposure to many of the world’s most creative and influential IT executives at the Symposium on May 22, 2012.
"Traction Software is honored to be selected as a finalist. CIO's should want to unlock actionable value hidden in their expensive line of business applications and scattered file system, SharePoint, or other servers," said Greg Lloyd, Traction Software President and co-founder. "Traction TeamPage's capability to search, navigate, tag, task, discuss and share live data in business applications or the public Web makes collaboration at work strikingly simple and effective: it works like the Web."
Traction TeamPage makes it easy for people to communicate, work together, and stay on top of what's happening anywhere in their company, connecting people, business applications, and the Web.
“We are very impressed with these top ten Innovation Showcase finalists, as their technologies demonstrate incredible state of the art thinking to today and tomorrow’s challenges,” said David L. Verrill, Executive Director of the MIT Center for Digital Business, and the Co-chair of the Innovation Showcase. “The Innovation Showcase provides a terrific one-of-a-kind opportunity for these start ups to gain a larger visibility in front of IT executives, key stakeholders, and venture capitalists.”
For a full list of Innovation Showcase finalists visit the Innovation Showcase Overview.
The Innovation Showcase will take place at 6:20pm in the Kresge courtyard tent on Tuesday, May 22, 2012, at MIT, in Cambridge, MA. The full agenda of the MIT Sloan CIO Symposium is available at the Agenda page.
About the MIT Sloan CIO Symposium
The MIT Sloan CIO Symposium is the premier global event for CIOs and senior IT executives to become better business leaders. In one day, CIOs and senior IT executives receive actionable information that enables them to meet the challenges of today’s changing global economy. The annual event offers a day of interactive learning and thought-provoking discourse on the future of technology, best practices, and business that is not available anywhere else. The MIT Sloan CIO Symposium is organized and developed by a team from the MIT Sloan Alumni Club of Boston, the MIT Center for Digital Business and the Boston Chapter of the Society for Information Management. Visit mitcio.com for more information and registration.
To stay connected to the community developing around the Symposium, please join The Global CIO & Executive IT Group (An MIT Sloan CIO Group), which can be found on Linkedin.com. Follow Symposium updates on Twitter: @mitciosymposium.
Forbes.com contributor Haydn Shaughnessey says: "Traction, for my money, is the best conceived collaboration suite for company’s that have a technical development requirement." He cites Traction Software as an example of a business that successfully competes with large companies like IBM by retaining: "... close attention to client needs, a personal desire to explore changes in the work environment, and a desire to see those reflected in the platform." Thank you! Shaughnessy is co-author of a new ebook, The Elastic Enterprise an account of how some stellar companies are reinventing business. » Read the article.
For the eighth consecutive year, KMWorld recognized Traction Software by naming the company to their KMWorld 100 Companies that Matter in Knowledge Management. The list is compiled by a team of judges including KMWorld editors, analysts, system integrators, theorists, practitioners and a few select users. "We're honored that KMWorld continues to rank Traction Software as a company that matters in Knowledge Management," said Greg Lloyd, Traction Software President and co-founder, "In 2011 Traction Software released TeamPage 5.2 introducing capabilities make live content in external documents, public or intranet Web pages, and even database records social objects seamlessly integrated with Traction TeamPage's action tracking, search, collaboration and communication. I thank Traction Software's employees and customers for earning this recognition, as well as KMWorld for awarding it." » See the 2012 KMWorld 100 list
CTOLabs adds Traction Software to its companies of note list, "firms we believe enterprise technologists should track": The future of work:
collaboration, conversation, identity, work product, action tracking and activity streams in context, coupled by permission-aware deep search, spanning systems of record and transactional business systems. Traction TeamPage connects people, actions, what you create or find in TeamPage, the public Web, your company’s intranet and your line of business systems, simply and securely. » Read the full quote
Forbes.com contributor Hayden Shaughnessy writes: "By moving social media practices into the enterprise we will change the way senior managers communicate, the way employees communicate with customers, and possibly people’s experience of work." He asked three platform vendors, including Traction Software President and co-founder Greg Lloyd, to respond to three questions on how a company can make social a success, starting from Day 1 requirements, benefits to the employee and enterprise outcomes . Greg's advice includes: "“Social” use can informally open up a timeline of activity to make it easier for people working on the same activity – including people who may be from different parts of the organization or even customers, partners, suppliers. Jon Udell and Jim McGee call this “Observable Work” (on a personal basis “narrating your work” hits many of the same points). It’s very easy to do, and generally well accepted – people learn by example." » Read the article
See related Enterprise 2.0 and Observable Work
The Future of Work Platforms: Like Jazz
Borlaug Global Rust Initiative Wins 2010 Forrester Groundswell Social Impact Award
and TeamPage Connected Work
ITPro Active has published a white paper by Traction Software Partner Applied Knowledge Co, Ltd on Social Enterprise Knowledge Management and Search. A Google English translation of the article begins: "Knowledge management is an eternal challenge for companies. Traditional knowledge management approaches are not quite accumulated knowledge and fresh content to help you develop your business even if the substrate is stressed not utilize excessive accumulation have also been organized, and there is a problem."
"As a solution to these challenges is to leverage the structure of social networks like Facebook and blogs, and enhanced security and access privileges for enterprises, "enterprise social computing" is effective to introduce. Furthermore, this "search" By fusing a vast company that distributed the "knowledge" that enables integration of information."
See Google's English translation of the ITPro article and register to download the white paper (in Japanese).
PRNewswire Dec 7, 2011: Leading unified information access company, Attivio, suggests alternate approach to all-out ban. "Visionary companies must find ways to change the way e-mail is used; not banish it," commented Sid Probstein, Chief Technical Officer at Attivio in response to widely reported news that a 'zero email' policy is underway at one of the world's largest IT companies. Thierry Breton, CEO of British-based Atos, wants to phase out e-mails over the next 18 months.
Probstein offers prescriptive guidance for businesses facing similar challenges. "Workers are drowning in information overload, so Mr. Breton's reaction to the effectiveness and value of e-mail is natural and visceral; but reverting to phone calls and verbal conversations for most internal correspondence is not the answer. The reality is that businesses need to enable efficient collaboration amongst their workers, and they need to preserve and provide access to historical information. Otherwise, they are perpetually re-inventing the wheel each time similar issues arise." ...
Organizations can dramatically reduce e-mail volume by using it where it makes sense, by deploying Traction TeamPage and other advanced Enterprise 2.0 collaboration tools for specific tasks like project management, discussion groups and exception handling. The federal government, for example, has taken this path to reduce e-mail volume. A recent Department of Defense study reported a 50% reduction in time spent on electronic communications management after implementing Traction in a technology testing program.
"The key to effectively managing e-mail is to retain the right information and enable users to control it as they do any other important corporate resource," explains Probstein. He provides tips for end-users to create value from e-mail:
- Link internal correspondence that relates to external communications from customers and partners;
- Use a Unified information access strategy to identify relevant, messages;
- Secure and index e-mails with other important files, E 2.0 collaboration tools, intranet pages, and content from CMS or competitors' websites;
- Discover e-mail through the normal process of search, running reports, or monitoring dashboards.
Good advice Sid! Read the full Press Release
See also Extending the fabric of work, or How to Be Emergent
Email isn't dead - It's only sleeping
Traction Software's Greg Lloyd and Jordan Frank will be at Enterprise 2.0 Santa Clara Booth #208 15-16 Nov 2011. We hope to see you there! Traction Software will announce pricing and general availability of new Social Enterprise Web and Attivio Plus options, see Jacob Morgan's Chess Media Group review and Traction Software on Connected Work.
TeamPage’s Attivio Plus option fuses TeamPage and External Systems of Record to work like the Web
TeamPage integrates search and discussion. Tag, task, and share content stored in SharePoint, email in Exchange, Documentum, File servers, SQL Databases, the public Web, private intranets, and other sources.
Don't miss Greg Lloyd on Tony Byrne's panel Marketplace Choices: Platform vs Products panel, Tuesday 15 Nov 2:30-3:30pm. Greg will join Oracle, Moxie Software, and Microsoft representatives in a lively discussion. Be our guest and Register with priority code CPHFES22 for a free Expo Pass, or save $500 on full conference registration. See us at the conference, or follow @TractionTeam on Twitter for TeamPage news you won't want to miss! To schedule a meeting with Jordan or Greg at E2.0 Santa Clara, please email firstname.lastname@example.org, use Traction Software's contact form, or shout out to @TractionTeam on Twitter.
Conference Details This year's Enterprise 2.0 Santa Clara conference is at the Santa Clara Convention Center, 14-17 Nov 2011. Traction Software will be at Expo Pavilion Booth #208 from noon through 6:00 PM Tuesday and Wednesday. Register with priority code CPHFES22 for a free Expo Pass or save $500 on full registration. The Expo Pass entitles you to attend keynote and free sessions, visit the Expo pavilion, and free cocktail receptions from 4:00 to 6:00PM Tuesday and Wednesday. See you there!
Writing in KMWorld Magazine Judith Lamont quotes Forrester Analyst Rob Koplowitz: "Many companies are placing a big bet on collaboration to support their business activities. In particular, the workplace is moving toward one in which many business applications are integrated through collaboration and exposed through the social layer." Lamont chooses Teampage customer the Borlaug Global Rust Initiative (BGRI) as her first example. BGRI is an international research project funded by the Gates Foundation and others to organize and conduct research aimed at stopping the spread of crop disease that threatens a third of the world's wheat supply. "The organization selected TeamPage from Traction Software as the collaboration solution and the Attivio Active Intelligence Engine (AIE) to aggregate the many types of content on the website. TeamPage includes wiki, blog and social networking capabilities. "We chose TeamPage because it could be deployed very quickly and was simple to use," says John Bakum, webmaster for the site, which is hosted by Cornell. The site was up and running in just a few weeks, and has grown rapidly over the past several years."
One of the first steps taken was to provide the community with information that had been scarce or expensive. "We arranged with the publisher of the Wheat Rust Atlas to put a PDF version of the book on our site," Bakum says. "The book was out of print but was a valuable resource, and now it's available to all the researchers."
The website helps expedite the administrative aspects of conducting research. Forms to request screening for wheat rust or dispatching seeds that may be resistant to the disease are available on the website, for example. "If a lab in Canada has a variety of wheat that may be resistant, researchers can send it to nurseries in Ethiopia and Kenya, where it can be grown and tested. Our website acts as a central place for that data, benefiting researchers around the world," Bakum explains."
Because members upload files into collaboration workspaces via e-mail, some content arrives in the form of attachments. "Attivio searches Word documents, PDFs, spreadsheets and other types of files, even if they are attachments," Bakum says. Much of the site is public, but TeamPage allows for the creation of internal spaces that are password protected, to enable private virtual meetings.
» Read the full story
See also Borlaug Global Rust Initiative
19 Nov 2010 | Borlaug Global Rust Initiative Wins 2010 Forrester Groundswell Social Impact Award
"I’ve seen the Traction product a few times now I have to say that I really like it and not just for small and medium size businesses. Traction offers an amazing search integration feature which many large vendors can’t even come close to replicating." Chess Media Group Principal and author Jacob Morgan just started a weekly series of concise, consistent, and even-handed public reviews of vendors in the emergent collaboration / Enterprise 2.0 space. Traction Software is honored to chosen for the second review in Jacob's series. Jacob asks wide-ranging questions on overall direction, along with practical questions on integration, support, pricing, maintenance, time to go live, technology, focus, capabilities, customers, key differentiating factors from competition, along with Jacob's candid take.
Jacob continues: "I think their approach to using search as the backbone behind collaboration is also very unique, in fact they are the only vendor that I have spoken to which highlights search and discusses it in such an integral way. I like the focus of not having to integrate various systems together which requires duplicating and then syncing content but I also wonder how deep the search functionality can go into things such as billing and invoicing systems, service request systems, or ERP/CRM systems. The platform itself is very intuitive and easy to use, everything extraneous seems to have been removed but without compromising the UI or the functionality of the platform. I also think their pricing model is also quite attractive." » Read Jacob's full review and Greg Lloyd's comment.
See Connected Work
Related Traction Software Introduces Social Enterprise Web
KMWorld 2011 Panel C303 2pm-2:45pm Thur Nov 3, 2011. Join Traction Software's Jordan Frank and a stellar panel from the FDA, Attivio, and Deloitte to discuss and debate the future of social software in the enterprise, how it relates to what you see and use on the public Web, and how it differs. Expect a lively discussion based on practical experience, research, and analysis. “We want Facebook for the enterprise!” That’s a call to action, but what does it mean, and why will it fail? There is a gulf of difference in the use case for 2.0 in the Enterprise vs. the Web. Deloitte research indicates the best starting point for E2.0 is exception management, not making friends. Permissions issues, incentives, and infrastructure differ enormously when you consider the enterprise vs. the web. Enterprise architects and decision makers need to look at the web to gather ideas but not to look in the mirror.
Jordan Frank, VP, Sales & Business Development - Traction Software
Sid Probstein, Chief Technology Officer - Attivio
Paul Fisher, Senior Policy Advisor - FDA
Marcelus DeCoulode, Strategy & Operations - Deloitte Consulting
More on this session. Please contact us to meet Jordan and panel members during KMWorld 2011 and learn about new Attvio Plus and TeamPage Social Enterprise Web capabilities.
See KMWorld 2011 Nov 1-3 Washington Marriott Wardman Park, Washington DC.
Athens Group is an independent consulting firm based in Houston, Texas. In 2009, the company migrated their Athens Group Quality Management System (AGQMS), industry knowledge base, and training curriculum to Traction TeamPage where the information is easily accessed, collectively edited, and the content can be moderated where necessary. TeamPage became their integrated Intranet. In 2011, the TeamPage Attivio Search Module was added to further improve information access with automatic page ranking and faceted drill down navigation.
Using TeamPage, Athens Group is able to quickly and cost-effectively train a greater number of Drilling Technology Assurance℠ (DTA) consultants, enabling the company to provide its DTA services to a rapidly growing client base. The Traction TeamPage based Intranet streamlines management of AGQMS and allows anyone in the company to gain quick and easy access to Athens Group quality procedures and documents.
About Athens Group
Athens Group provides independent, third-party technology assurance services for high-specification Oil & Gas drilling and production systems. Our mission is to help operators, drilling contractors and asset owners ensure safety, reduce non-productive time (NPT), and safeguard the environment over the entire asset lifecycle.
Before Traction TeamPage
In 2009, Athens Group was faced with the need to scale its training and quality management systems to accommodate its rapid growth. Traction TeamPage helped the company to:
- Consolidate AGQMS for more streamlined change management and greater internal visibility
- Keep up with the demand for its services by enabling new hires to more quickly remove any gaps in their knowledge, become well versed in the Athens Group proprietary Proven Practices, and become productive DTA Consultants
Benefits of Traction TeamPage
“No, really, we want you to edit our intranet first day on the job.” Thomas Cogdell, the Knowledge Coordinator at Athens Group, usually gets a disbelieving look when he tells this to a newly hired Drilling Technology Assurance℠ (DTA) consultant. “We believe that you bring experience, knowledge, and perspective that will improve our knowledge management systems. And don’t worry, our TeamPage software ensures I’ll get an email notifying me of a change to any page; and it keeps full history so we can always roll back if need be; and it locks down some tightly-controlled spaces like AGQMS so that you won’t be able to make changes where you shouldn’t. So … we really do want you to edit our intranet!”
This oft-repeated conversation highlights three reasons why Athens Group selected Traction TeamPage over competitive systems:
- Ease of editing by anyone in the company
- A full audit trail of all changes
- Ability to have a mix of open and moderated spaces
The ability to export collections to Word and PDF, subscribe to pages and spaces, and use keyword tags were other important features for the fast-growing company.
Less than a year after implementation of the company’s Traction TeamPage based Intranet, adoption has been rapid, as shown in the following graph.
By building its company Intranet using Traction TeamPage technology, Athens Group has been able to:
- Consolidate disparate sources of company knowledge into a single portal
- Streamline its training and knowledge management processes
Athens Group Quality Management System (AGQMS)
The Traction TeamPage deployment of AGQMS was designed and implemented under the auspices David Wight, the Director of Quality for Athens Group, who has designed several ISO-certified quality systems. After AGQMS was migrated to Traction TeamPage, it moved from a bulky set of processes, procedures, work instructions and documents to a highly visible and easily customizable Intranet system that's known and used by everyone at Athens Group.
The AGQMS space’s home page is a comprehensive home page on the Intranet, with links to top-level articles:
Athens Group chose to make AGQMS a moderated space, creating an audit trail of approvals as well as edits. For example, this page shows both the Edit and Moderation history of one page:
Using the tagging capabilities in TeamPage, each page is assigned an owner and an approver. This gives each person an easily accessed “to-do list.”
Athens Group Knowledge Portal
As a consulting services organization, accessibility to corporate knowledge is a core value that Athens Group provides for its clients. Athens Group leveraged TeamPage's tag-driven sections to create an Athens Group Knowledge Portal that's both comprehensive and self-maintaining.
To aid knowledge transfer, Athens Group created its own taxonomy of industry keywords. Late-generation drilling rigs have their own vocabulary and acronyms, and the same company or piece of equipment can be known by more than one. For example, a top drive (which drives the drill bit into the well) might be referred to as “Top Drive”, “TD”, “T.D.”, “Derrick Drilling Machine”, “DDM”, or “D.D.M.” – often in the same document! Rather than have to search for all the possible combinations, Athens Group created a single tag “Top_drive” which is then applied in every place where the top drive is referenced.
Similar tags for clients, vendors, operators, rigs, and so forth enabled creation of section driven pages that dynamically build themselves as Athens Groups adds new clients, rigs and projects to its ever-expanding list of successful delivery of DTA services. For example, in addition to links to external sources such as Rigzone, each rig page in the knowledge base has dynamic lists of projects for that rig, lessons learned from working on that rig, and other references to the rig anywhere in the Intranet.
These lists are self-maintaining, because any time a new project or lesson learned or other page is tagged with the rig name, TeamPage will automatically update the list.
Traction TeamPage’s ability to use tags and dynamic sections has resulted in a highly cross-linked, yet zero-maintenance knowledge portal.
DTA Training Curriculum
The increasing demand for Athens Group’s DTA services created the need for scalability in the training process. Once AGQMS and the Knowledge Portal were implemented in TeamPage, Athens Group moved from a paper-based training curriculum to an online curriculum that references other parts of the Intranet.
The DTA Training space implements this approach and has greatly improved the scalability of Athens Group’s training program. A newly hired DTA Consultant works through the Training Curriculum which guides him or her through the entire multi-week process.
Each of the training pages may have links to many other spaces, such as AGQMS, Company Info, or DTA Proven Practices. Training pages may also include links to network shares such as the DTA Knowledge Base℠, other Athens Group online systems such as OpenAir, or external resources such as the Driller’s Club message boards.
New hires who are seasoned veterans from other leading companies in the industry have consistently say that the Athens Group Intranet, quality system, and training program is the best they've ever seen. And they're surprised to learn that they're expected to contribute content immediately, even on the first day! Once assured that their changes will be reviewed and can be reversed, they do.
The Future of Traction TeamPage at Athens Group
Athens Group’s Traction TeamPage based Intranet allowed the company to better leverage its AGQMS system and reduce the training time needed before DTA consultants are ready to be assigned to projects. As Athens Group continues to expand its services, clients and employees, Traction TeamPage will prove its value again and again.
See TeamPage Solutions: Quality Management
Aug 2014 | Providence Business News - Social tools being adapted for Web-based QC tool
KMWorld recognized Traction Software's TeamPage as a Trend-Setting Product for 2011. TeamPage: "enables searching both external sources and TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal or external content." KMWorld's judging panel of editorial colleagues, analysts, system integrators and users evaluated over 800 products in reaching their decision for KMWorld's ninth annual list. Traction Software is honored that KMWorld has selected TeamPage as a Trend-Setting Product for the fourth time. » Read KMWorld Trend-Setting Products of 2011
Writing in the 23 Aug 2011 Financial Times, John Hagel and John Seely Brown of the Deloitte Center for the Edge advise CIO's how to improve performance, usually without increasing spending. They recommend that CIO's identify their biggest pain points, and adopt a Performance Improvement Funnel approach to leverage the unique, full value of social software. Hagel and Brown cite two examples from their Feb 2011 Social Software for Business study including: "Alcoa Fastening Systems reduced time spent on compliance activities by 61 percent using an internal collaborative platform provided by Traction Software. Both companies targeted specific pain points and were able to deliver tangible improvement in performance that mattered to the senior executives of the firm." » Read the full story