Searching Content for People
By moving communication and knowledge exchange to web pages, social software breaks down the walls that traditionally divide e-mail communication and traditional folder based document sharing.
Reducing Search Chains Delivers Dollars
In consideration of research suggesting reducing search chains (how long it takes to find an expert) improves productivity - there are very tangible top and bottom line motivations to deploy social software like Traction TeamPage.
One of the ways to exploit the value of content and reduce search chains is by searching content for people.
Ranked Search Results - Also Rank the Authors, Point to Experts
The example below shows a search of our own TeamPage server for a few key terms that are of interest at the moment.
Forgetting the content within, a visual scan of the authors show that Jordan Frank (me) and Greg Lloyd are the apparent authorities on these topics.
The Author Cloud Provides More Pointers to Internal Experts
I can click the link to their profiles to see what they've been discussing recently and get a telephone number, or I can explore the author cloud to see who else is prominent in the result set:
The Author cloud, based on a combination the permission filtered search, gives me quick insight into the people who post the most pages and comments in the search result.
The Name Cloud Points to External Experts, and Authors Who Reference them
Supposing I was more interested in identifying external figures or experts, I can view the Name Cloud.
The result shows that, in consideration of these search topics and my permissions, Doug Engelbart is the most referenced industry figure.
Making Connections Through Search and Contribution
In the pursuit of enterprise social networking, some of the principal goals are to shorten search chains, get specific questions answered, and to solicit someone for collaboration on a project or topic.
Simply posting a question to a group blog can facilitate a range of responses from the individuals monitoring a given community or project workspace, while searching content for people can help to target a given authority and make a quick connection via the contact information provided on their profile.