Dec 2013 | The Wiki Way - Jordan Frank at Gilbane 2013 Boston

ImageWhat makes the public Social Web work so well? How is social software in the enterprise similar? How is it different? What does a path to success for enterprise social tools look like? Traction Software's Jordan Frank answers these questions in The Wiki Way - Towards Quality, Change and Risk Management as a Path to Enterprise Social Software Adoption (slides below). Jordan's model uses critical core content, critical record / exception management, and critical conversation to establish a base for enterprise social media success. His model shows how social tools can be put into the grain of work, take culture issues off the table, and drive creativity using specific examples. Jordan spoke on the Gilbane Boston 2013 panel, Driving Self Service and Support Through Social Collaboration moderated by Lynda Moulton, Principal, LWM Technology Services.