KM is the Forest, Enterprise Blogs are the Path
When I saw Michael Koenig's article in KM World, KM: the forest for all the trees,
I thought this might be another story about how ECM can save paper.
Previous management fads (as measured by the number of articles in the business literature on the topic) showed a consistent pattern of boom and bust over a roughly 10-year cycle, with four or five years of explosive logarithmic growth, followed by an only slightly longer period of almost equally dramatic decline.
KM by contrast, takes off slowly, launches with the tech bubble in
1999, settles a bit, and grows steadily between 2000 and 2005 with a spike in 2002.
Many people try to grapple with the KM Term.
Koenig claims by
metaphor that "KM is the name for the forest of information, content,
knowledge and IT management.
Running with the metaphor, I will argue that Blogs are one of forest's most essential knowledge assets: they are the path.
When blogs became popular in 2002, they were thought by many to be just another of the fad's Koenig refers
We can't measure the growth of enterprise blogs deployed behind the
firewall (see 13 June 2005 | Dark Blogs Case Study #1 - A European Pharmaceutical Group) as discreetly, but its fair to say that a
similar pattern is developing, albeit at lower total numbers.
John Monroe's coverage of FCW's Knowledge Management conference last month included a story titled Knowledge Lies in Narrative.
A narrative approach makes it much easier to delve into experts' thought processes, which is where real knowledge is to be found, Klein said.
It is usually easier to teach people by developing a series of vignettes that bring that tacit knowledge to life for others.
That is the point of knowledge management. “It is not enough to elicit information,” Klein said. “You have to be able to represent it so other people can use it. "
Klein is referring to exactly the sort of narrative that weblogs to deliver so well.
making comments on and linking between trees (knowledge assets stored
in any ECM, DM, KM, Collaborative Workspace or other information
Blogs show the knowledge traveler what's important (amongst a list of
disconnected content and similarly ranked search results) and how to
way through a dense and otherwise difficult to navigate (and