Writing in KMWorld Magazine Judith Lamont quotes Forrester Analyst Rob Koplowitz: "Many companies are placing a big bet on collaboration to support their business activities.
One of the first steps taken was to provide the community with information that had been scarce or expensive.
"We arranged with the publisher of the Wheat Rust Atlas to put a PDF version of the book on our site," Bakum says. "The book was out of print but was a valuable resource, and now it's available to all the researchers. "
The website helps expedite the administrative aspects of conducting research.
Forms to request screening for wheat rust or dispatching seeds that may be resistant to the disease are available on the website, for example. "If a lab in Canada has a variety of wheat that may be resistant, researchers can send it to nurseries in Ethiopia and Kenya, where it can be grown and tested. Our website acts as a central place for that data, benefiting researchers around the world," Bakum explains. "
Because members upload files into collaboration workspaces via e-mail, some content arrives in the form of attachments.
"Attivio searches Word documents, PDFs, spreadsheets and other types of files, even if they are attachments," Bakum says. Much of the site is public, but TeamPage allows for the creation of internal spaces that are password protected, to enable private virtual meetings.
» Read the full story
"I’ve seen the Traction product a few times now I have to say that I really like it and not just for small and medium size businesses.
Jacob continues: "I think their approach to using search as the backbone behind collaboration is also very unique, in fact they are the only vendor that I have spoken to which highlights search and discusses it in such an integral way.
KMWorld 2011 Panel C303 2pm-2:45pm Thur Nov 3, 2011.
Jordan Frank, VP, Sales & Business Development - Traction Software
Sid Probstein, Chief Technology Officer - Attivio
Paul Fisher, Senior Policy Advisor - FDA
Marcelus DeCoulode, Strategy & Operations - Deloitte Consulting
See KMWorld 2011 Nov 1-3 Washington Marriott Wardman Park, Washington DC.
Athens Group is an independent consulting firm based in Houston, Texas.
Using TeamPage, Athens Group is able to quickly and cost-effectively train a greater number of Drilling Technology Assurance℠ (DTA) consultants, enabling the company to provide its DTA services to a rapidly growing client base.
About Athens Group
Athens Group provides independent, third-party technology assurance services for high-specification Oil & Gas drilling and production systems.
Before Traction TeamPage
In 2009, Athens Group was faced with the need to scale its training and quality management systems to accommodate its rapid growth.
- Consolidate AGQMS for more streamlined change management and greater internal visibility
- Keep up with the demand for its services by enabling new hires to more quickly remove any gaps in their knowledge, become well versed in the Athens Group proprietary Proven Practices, and become productive DTA Consultants
Benefits of Traction TeamPage
“No, really, we want you to edit our intranet first day on the job.
This oft-repeated conversation highlights three reasons why Athens Group selected Traction TeamPage over competitive systems:
- Ease of editing by anyone in the company
- A full audit trail of all changes
- Ability to have a mix of open and moderated spaces
The ability to export collections to Word and PDF, subscribe to pages and spaces, and use keyword tags were other important features for the fast-growing company.
Less than a year after implementation of the company’s Traction TeamPage based Intranet, adoption has been rapid, as shown in the following graph.
By building its company Intranet using Traction TeamPage technology, Athens Group has been able to:
- Consolidate disparate sources of company knowledge into a single portal
- Streamline its training and knowledge management processes
Athens Group Quality Management System (AGQMS)
The Traction TeamPage deployment of AGQMS was designed and implemented under the auspices David Wight, the Director of Quality for Athens Group, who has designed several ISO-certified quality systems.
The AGQMS space’s home page is a comprehensive home page on the Intranet, with links to top-level articles:
Athens Group chose to make AGQMS a moderated space, creating an audit trail of approvals as well as edits.
Using the tagging capabilities in TeamPage, each page is assigned an owner and an approver.
Athens Group Knowledge Portal
As a consulting services organization, accessibility to corporate knowledge is a core value that Athens Group provides for its clients.
To aid knowledge transfer, Athens Group created its own taxonomy of industry keywords.
Similar tags for clients, vendors, operators, rigs, and so forth enabled creation of section driven pages that dynamically build themselves as Athens Groups adds new clients, rigs and projects to its ever-expanding list of successful delivery of DTA services.
These lists are self-maintaining, because any time a new project or lesson learned or other page is tagged with the rig name, TeamPage will automatically update the list.
Traction TeamPage’s ability to use tags and dynamic sections has resulted in a highly cross-linked, yet zero-maintenance knowledge portal.
DTA Training Curriculum
The increasing demand for Athens Group’s DTA services created the need for scalability in the training process.
The DTA Training space implements this approach and has greatly improved the scalability of Athens Group’s training program.
Each of the training pages may have links to many other spaces, such as AGQMS, Company Info, or DTA Proven Practices.
New hires who are seasoned veterans from other leading companies in the industry have consistently say that the Athens Group Intranet, quality system, and training program is the best they've ever seen.
The Future of Traction TeamPage at Athens Group
Athens Group’s Traction TeamPage based Intranet allowed the company to better leverage its AGQMS system and reduce the training time needed before DTA consultants are ready to be assigned to projects.
KMWorld recognized Traction Software's TeamPage as a Trend-Setting Product for 2011.
Writing in the 23 Aug 2011 Financial Times, John Hagel and John Seely Brown of the Deloitte Center for the Edge advise CIO's how to improve performance, usually without increasing spending.
3 Aug 2011 | Alcoa Fastening Systems: What were you doing at 7:15AM Saturday July 2, 2011? Joe Crumpler was working.
What were you doing at 7:15AM Saturday July 2, 2011? Sleeping? Getting ready for a Fourth of July weekend picnic or a trip to the beach? Joe Crumpler of Alcoa Fastening Systems (AFS) was reaching for his iPad to review status for the world wide roll-out of an Oracle upgrade scheduled for the holiday weekend.
I put it to the test Friday morning at 12:01 am.
I held a kickoff meeting for the leadership of the Oracle upgrade project. We set the plan for starting the upgrade process and discussed communication strategy. Project hand-offs were to be explicitly communicated by email. Project work journals were to be handled by a Traction Teampage status update. My test had begun.
I finally went to bed at 1:30 am.
I woke up Saturday morning at 7:15 am. I reached for my iPad so that I could check my email feed before even getting out of bed. I had subscribed to the feed for the project’s workspace the day before. My inbox was full of one-line status updates. It looked like a Twitter feed. I was happy to see that most of the volume came from Traction status reports. I read for 20 minutes before starting the morning status meeting. I had a basic understanding of everything of importance on the project before the meeting started; including all of the problems. More importantly, I knew we were behind schedule.
Fortunately for the team's rollout and holiday weekend, Joe's planned status meetings were reduced to two thirty-minute checkins per day (an 80% reduction over meeting practice before using TeamPage):
One of the reasons I use Traction Teampage for project management is that, if used properly, it dramatically reduces the need for project status meetings.
I managed the China and Newbury Park’s QAD projects using two 30-minute long meetings per day. This freed team members to focus on working instead of wasting time in meetings. Unfortunately, the acquisition project required hours of meetings per day because the information flow was cumbersome, and my system had failed me. The good news is, for the Oracle upgrade, I am using two meetings per day. One in the morning, and one in the evening.
This is how the 30-minute meeting works.
(1) Start with a review of the open issues.
Team members use status updates to identify issues.
We make one issue tracking article per day, which resides in the project management workspace. The title of each issue is listed, along with a link to the task. We create a task for each issue. We track these within the go-live milestone on the Oracle upgrade project. We briefly discuss each issue. The goal is to describe the issue and its impact, and then assign who does what and by when.
(2) A five minute update:
The next step is for the project process owner.
the person who has responsibility for executing the next step in the project, to give a five-minute update on the project. This normalizes project status across the team and is essential for team continuity. It also gives the team a better understanding of their comments and work schedule.
(3) New issues:
We ask each team member about potential issues.
All issues are welcome, including the minutia of the project. Each issue is described accurately. We assess the potential impact and assign the issue an owner. The owner is responsible for resolving the issue or developing a plan that supports the project timeline.
We record all three steps in Traction so that a wider audience can follow the project.
The first step is a static article. The second step represents the latest status posts via Traction’s project management interface. The third step updates a static page with links to tasks from Traction’s project management interface. We tie each issue to the go-live milestone.
Since this is a first attempt at using the status update capability, I’ve had to push my team to use it.
It is not mandatory, but it is strongly encouraged. So far, they are exceeding my expectations. I think this is because a status update is easy to do and takes no more effort than tweeting. Plus, the post has no overhead. Team members simply write about accomplishments. It only takes few seconds.
The outcome of the four day go live process was successful.
We managed almost 180 issues to closure using the Traction project and task management capabilities.
We identified go live issues within a “Go live Issues Log” milestone, and that is visible in the screenshot. As of this screenshot, we closed 175 out of 179 issues identified. The benefit we realized from using Traction here come from everyone on the technical team being on the same page, being able to collaborate through the issue itself rather than in parallel email streams, and being able to communicate clearly to our internal customers about the status of issues encountered. The benefit realized here is that it was a critical success factor in the go live process, and we supplemented issue identification and resolution with the status update (like a Twitter feed) to provide people with project-related information during the 4-day go live process. The project went live successfully and all remaining open issues are being tracked separately as part of our operational processes.
Pin-point focus on activities associated with a specific Task, Project or Milestone is extremely valuable when you need to stay on top of rapidly changing, time sensitive and critical activities such as the Oracle rollout.
Every action, status, post or search result also gives you one click access to the Profile of the person behind that activity, allowing you to learn more, contact that person, or see the person's status and activity stream (like all content, streams or searches, clipped to what you have permission to read).
Integrated collaboration, communication, action tracking and search using the TeamPage model offers a big advantage: add a Task tag to any paragraph in a Wiki page, status post or other TeamPage item.
In Social Software for Business Performance - Some Perspective, Brian writes:
Working in the same platform as our procedures and documentation allows for some interesting things to happen, again, leveraging core hypertext /
linking services. For example, we are doing a major system modification project, and one deliverable is to update the documentation for that system. We can associate a task from that project to the procedure in our [TeamPage] documentation wiki. Depending on the context, I see that something needs to be done to that procedure.
- In the project context, I see a task pointing me to the procedure and calling for action.
- In the procedure context, I see a task on the procedure, referencing the project.
- In the user profile context, the assignee will see the task assigned to her, pointing both to the procedure itself and the project that generated the task.
- It’s the same content, the same base URL, referenced in 3 different spaces but all linked together.
Brian is providing his background and perspective on Alcoa Fastening System's participation in the Feb 2011 Deloitte Center for the Edge Study: “Social Software For Business Performance: The missing link in social software: Measurable business performance improvements”
Brian's team at AFS maintained internal metrics of performance over a three year period - before and after adoption of Traction TeamPage - that enabled them to document a "61% reduction in time spent on compliance activities through the use of Traction software.
What was our goal? We went from request to live in seven months.
A team of techs from the US supported a travel team of analysts. We accomplished a task that normally requires at least 2x the time and many more resources. We did it on time and under budget. The stars lined up for us on this project, but our map was in Traction. ~ Enterprise 2.0 and Observable Work: Recap and Speakers Notes
By consolidating this work in an enterprise social software platform, we eliminated 61% of the work required to maintain documentation, do tests, and inefficient waste time spent searching for information across 7 locations.
61% equates to almost two full time resources.
We tried previously to do this consolidation through other tools, to no avail.
Why were we successful with Traction? There's something about Traction and social tools like it that enable outcomes that were never before possible. If you read the study, you learn that we experimented with applications of the tool until we found some that worked in solving a real business problem. We can spend that productivity gain on project work, software changes, user support, and all of those other customer-facing things that our colleagues expect us to do as an IT organization. Individual IT teams that have not consolidated all of their work into our central group are applying these patterns and using the same tools. ~ Social Software for Business Performance - Some Perspective
ps - I haven't checked with Joe, but I hope he had a happy Fourth of July weekend, with plenty of time for picnic, beach, fireworks (in the sky - not AFS IT land), and relaxation between status checkins and updates.
Traction Software is happy to nominate Alcoa Fastening Systems for a Forrester 2011 Groundswell Award in the Management | Collaboration System Category.
Forrester's Groundswell Award Rules FAQ page states "We'll [Forrester] judge winners based on proof of accomplishing business or organizational goals, not based on what looks best or uses the best technology.
We're proud of the Traction TeamPage user interface and technology used by AFS, and believe both are best in class for Social Software at work (other analysts and customers agree), but challenge you to find a better Groundswell nominee than Alcoa Fastening Systems judged on their proven accomplishment of business goals, innovation, and audacity.
Brian and Joe openly share their experiences on the Next Things Next blog as well as at talks at the Catalyst 2010 conference, E2.
From Next Things Next blog:
- In the Trenches with Traction TeamPage - Joe Crumpler Jul 2, 2011
- Your journal is your life - Joe Crumpler Jun 29, 2011
- What's the Vis? - Brian Tullis, Apr 6, 2011
- Social Software for Business Performance - Some Perspective - Brian Tullis, Mar 7, 2011
- Everything is a Project, Part 2 - Brian Tullis, Jan 24, 2011
- Narrating your work - Joe Crumpler, Nov 22, 2010
- TUG 2010 /
Observable Workshop Notes- Brian Tullis, Nov 2, 2010
0 Santa Clara: Patterns of Observable Work- Brian Tullis, Aug 29, 2010
- Enterprise 2.
0 and Observable Work: Recap and Speaker NotesCatalyst 2010 San Diego - Brian Tullis, Jul 30, 2010
- Everything is a Project - Brian Tullis, May 5, 2010
- My Motivations for Enterprise 2.
0- Brian Tullis, Apr 22, 2010
- Project Reviews and Continuous Learning - Brian Tullis, Apr 7, 2010
The Work Graph Model: TeamPage style Understand how TeamPage connects people and their work.
Deloitte Center for the Edge Study, Feb 2011
Social Software for Business Performance
The missing link for social software: Measurable business performance improvements
Download the Deloitte report (.
Bill Ives AppGap Review analyzes Traction Software's E2.
Forbes Connected Business blogger Rawn Shaw writes on the value of keeping a record of your work.
Analyst Peter O'Kelly comments on KMWorld's Marrying deep search and navigation saying ".
Traction and Attivio team up for the enterprise Traction Software has released TeamPage Attivio Search Plus to index and search external sources and TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal or external content.
Yokohama Japan, 21 Jun 2011 Applied Knowledge Company, Inc President Masayuki Kojima announces availability of Traction TeamPage 5.
Discover, Discuss, Tag, Task, and Share Content stored in SharePoint, Documentum, File servers, Exchange, SQL Databases, and the Web Boston, Mass /
See Greg, Chris, Jordan at E2.
Bill Ives writes in The App Gap: The Enterprise 2.
Fierce Content Management editor Ron Miller interviews Traction Software President and co-founder Greg Lloyd.
See related Editor's Corner story: Enterprise 2.
Traction Software will be exhibiting at Enterprise 2.0 Boston Booth #418 on 21-22 June, and we hope to see you there! Learn about Traction's new TeamPage 5.2 release that combines the freedom of social software with action tracking for follow through.
This year's E2.
25 May 2011 | Attivio and Traction Software Help Power Borlaug Global Rust Initiative to a 2011 Computerworld Honors Program Nomination
Newton MA — May 25, 2011 — Attivio, Inc.
Borlaug Global Rust Initiative - Traction TeamPage Customer Story
CMS Wire reporter Geoff Spick on Traction TeamPage 5.2: "Having made a big play of tracking and collaboration in last year's 5.
Fierce Content Management editor Ron Miller describes Traction TeamPage 5.2 as providing new tools to track different levels of project activity.
10 May 2011 | Traction® TeamPage 5.
2 Introduces Dashboards for Action Tracking, Project and Case Management
Providence RI — May 10, 2011— Traction Software Inc, the leader in enterprise social software for work today announced Traction TeamPage Release 5.
Traction Software is happy to co-sponsor the Project Management Institute Mass Bay Chapter Professional Development Day, Saturday 30 April 2011 at the Conference Center at Bentley University, Waltham MA.
1 March 2011 | Traction Software Named to KMWorld's 100 Companies that Matter in Knowledge Management
For the seventh consecutive year, KMWorld recognized Traction Software's market leadership by naming the company to their KMWorld 100 Companies that Matter in Knowledge Management.
[TEPCO Systems Corporation adopts Traction TeamPage for enterprise support services] 株式会社アプライドナレッジ(本社：神奈川県横浜市、代表取締役：小島 政行)は、東京電力グループの情報子会社である株式会社テプコシステムズ(本社：東京都江東区、代表取締役社長：平井 憲)が、社内システムサポート業務のプラットフォームとしてアプライドナレッジの企業向けコラボレーションツール「TeamPage」を採用したことを発 表します。テプコシステムズの総務部情報管理グループでは現在、約2,000名の社員からの社内IT基盤の利用に関する問い合わせに7名の専任者で回答業務を行って います。これまで主にメールシステムで業務を行っていましたが、グループ内での回答過程の共有や回答履歴の蓄積を徹底して業務品質を向上させる目的で 「TeamPage」を導入し、本年1月より本格運用を開始しました。 Read » full release (Japanese)
28 Feb 2011 | Attivio and Traction Software Bridge Worldwide Scientific Community With Enterprise 2.
NEWTON, Mass, Feb.
"Within the scientific community, knowledge is typically spread through presentations and the publication of research within leading journals – a process that can slow the exchange of knowledge by months and years," said Stefan Einarson, director of IT for the Durable Rust Resistance in Wheat Project at Cornell University.
23 Feb 2011 | Traction TeamPage customers Alcoa and Ensign Bickford featured in Deloitte "Social Software for Business Performance" report
Traction TeamPage customers Alcoa Fastening Systems and Ensign Bickford Aerospace & Defense are featured in this independent Deloitte research report: Social Software for Business Performance (.pdf) - The missing link in social software: Measurable Business improvements by John Hagel III of the Deloitte Center for the Edge.
"The paper highlights the experience of one early adopter, Alcoa Fastening Systems, which has significantly improved employee productivity -- achieving a 61 percent reduction in time required for compliance activities -- by leveraging social [Traction TeamPage] software tools.
This graphic explains the very direct impact between the reduced time spent on compliance activities as the number of wiki pages were created in TeamPage.
The Deloitte summary states: "Senior executives are skeptical of the value of social software.
Customer quotes from the Deloitte report include:
- “Traction Software is the place where informal work gets done.
- “With Traction Software I can post meeting notes and assign action items to individuals.
Then, they can go into the tool and write comments to update the group on the status of their action items as well as post deliverables. It greatly increases transparency and streamlines communications. ”
- “What sold me on Traction Software is I realized how it can help me do my job better.
Traction helps me get work done faster and allows me to communicate more effectively with my colleagues. ”
- “With Traction, people take ownership for their area of expertise on the tool.
They provide help to other projects if they have the knowledge needed to contribute. ”
- “With Traction, people are pulled in to solve problems based on their expertise on short notice.
Before Traction, we simply weren’t able to do this. ”
- “Traction has increased transparency around resource allocation and made it easier for managers to find the expertise they need quickly.
Traction Software Customers and quotes