ITPro Active has published a white paper by Traction® Software Partner Applied Knowledge Co, Ltd on Social Enterprise Knowledge Management and Search. A Google English translation of the article begins: "Knowledge management is an eternal challenge for companies. Traditional knowledge management approaches are not quite accumulated knowledge and fresh content to help you develop your business even if the substrate is stressed not utilize excessive accumulation have also been organized, and there is a problem."
"As a solution to these challenges is to leverage the structure of social networks like Facebook and blogs, and enhanced security and access privileges for enterprises, "enterprise social computing" is effective to introduce. Furthermore, this "search" By fusing a vast company that distributed the "knowledge" that enables integration of information."
See Google's English translation of the ITPro article and register to download the white paper (in Japanese).
PRNewswire Dec 7, 2011: Leading unified information access company, Attivio, suggests alternate approach to all-out ban. "Visionary companies must find ways to change the way e-mail is used; not banish it," commented Sid Probstein, Chief Technical Officer at Attivio in response to widely reported news that a 'zero email' policy is underway at one of the world's largest IT companies. Thierry Breton, CEO of British-based Atos, wants to phase out e-mails over the next 18 months.
Probstein offers prescriptive guidance for businesses facing similar challenges. "Workers are drowning in information overload, so Mr. Breton's reaction to the effectiveness and value of e-mail is natural and visceral; but reverting to phone calls and verbal conversations for most internal correspondence is not the answer. The reality is that businesses need to enable efficient collaboration amongst their workers, and they need to preserve and provide access to historical information. Otherwise, they are perpetually re-inventing the wheel each time similar issues arise." ...
Organizations can dramatically reduce e-mail volume by using it where it makes sense, by deploying Traction® TeamPage and other advanced Enterprise 2.0 collaboration tools for specific tasks like project management, discussion groups and exception handling. The federal government, for example, has taken this path to reduce e-mail volume. A recent Department of Defense study reported a 50% reduction in time spent on electronic communications management after implementing Traction in a technology testing program.
"The key to effectively managing e-mail is to retain the right information and enable users to control it as they do any other important corporate resource," explains Probstein. He provides tips for end-users to create value from e-mail:
- Link internal correspondence that relates to external communications from customers and partners;
- Use a Unified information access strategy to identify relevant, messages;
- Secure and index e-mails with other important files, E 2.0 collaboration tools, intranet pages, and content from CMS or competitors' websites;
- Discover e-mail through the normal process of search, running reports, or monitoring dashboards.
Good advice Sid! Read the full Press Release
See also Extending the fabric of work, or How to Be Emergent
Email isn't dead - It's only sleeping
Traction Software's Greg Lloyd and Jordan Frank will be at Enterprise 2.0 Santa Clara Booth #208 15-16 Nov 2011. We hope to see you there! Traction Software will announce pricing and general availability of new Social Enterprise Web and Attivio Plus options, see Jacob Morgan's Chess Media Group review and Traction Software on Connected Work.
TeamPage’s Attivio Plus option fuses TeamPage and External Systems of Record to work like the Web
TeamPage integrates search and discussion. Tag, task, and share content stored in SharePoint, email in Exchange, Documentum, File servers, SQL Databases, the public Web, private intranets, and other sources.
Don't miss Greg Lloyd on Tony Byrne's panel Marketplace Choices: Platform vs Products panel, Tuesday 15 Nov 2:30-3:30pm. Greg will join Oracle, Moxie Software, and Microsoft representatives in a lively discussion. Be our guest and Register with priority code CPHFES22 for a free Expo Pass, or save $500 on full conference registration. See us at the conference, or follow @TractionTeam on Twitter for TeamPage news you won't want to miss! To schedule a meeting with Jordan or Greg at E2.0 Santa Clara, please email email@example.com, use Traction Software's contact form, or shout out to @TractionTeam on Twitter.
Conference Details This year's Enterprise 2.0 Santa Clara conference is at the Santa Clara Convention Center, 14-17 Nov 2011. Traction Software will be at Expo Pavilion Booth #208 from noon through 6:00 PM Tuesday and Wednesday. Register with priority code CPHFES22 for a free Expo Pass or save $500 on full registration. The Expo Pass entitles you to attend keynote and free sessions, visit the Expo pavilion, and free cocktail receptions from 4:00 to 6:00PM Tuesday and Wednesday. See you there!
Writing in KMWorld Magazine Judith Lamont quotes Forrester Analyst Rob Koplowitz: "Many companies are placing a big bet on collaboration to support their business activities. In particular, the workplace is moving toward one in which many business applications are integrated through collaboration and exposed through the social layer." Lamont chooses Traction® Teampage customer the Borlaug Global Rust Initiative (BGRI) as her first example. BGRI is an international research project funded by the Gates Foundation and others to organize and conduct research aimed at stopping the spread of crop disease that threatens a third of the world's wheat supply. "The organization selected TeamPage from Traction Software as the collaboration solution and the Attivio Active Intelligence Engine (AIE) to aggregate the many types of content on the website. TeamPage includes wiki, blog and social networking capabilities. "We chose TeamPage because it could be deployed very quickly and was simple to use," says John Bakum, webmaster for the site, which is hosted by Cornell. The site was up and running in just a few weeks, and has grown rapidly over the past several years."
One of the first steps taken was to provide the community with information that had been scarce or expensive. "We arranged with the publisher of the Wheat Rust Atlas to put a PDF version of the book on our site," Bakum says. "The book was out of print but was a valuable resource, and now it's available to all the researchers."
The website helps expedite the administrative aspects of conducting research. Forms to request screening for wheat rust or dispatching seeds that may be resistant to the disease are available on the website, for example. "If a lab in Canada has a variety of wheat that may be resistant, researchers can send it to nurseries in Ethiopia and Kenya, where it can be grown and tested. Our website acts as a central place for that data, benefiting researchers around the world," Bakum explains."
Because members upload files into collaboration workspaces via e-mail, some content arrives in the form of attachments. "Attivio searches Word documents, PDFs, spreadsheets and other types of files, even if they are attachments," Bakum says. Much of the site is public, but TeamPage allows for the creation of internal spaces that are password protected, to enable private virtual meetings.
» Read the full story
See also Borlaug Global Rust Initiative
19 Nov 2010 | Borlaug Global Rust Initiative Wins 2010 Forrester Groundswell Social Impact Award
"I’ve seen the Traction product a few times now I have to say that I really like it and not just for small and medium size businesses. Traction offers an amazing search integration feature which many large vendors can’t even come close to replicating." Chess Media Group Principal and author Jacob Morgan just started a weekly series of concise, consistent, and even-handed public reviews of vendors in the emergent collaboration / Enterprise 2.0 space. Traction® Software is honored to chosen for the second review in Jacob's series. Jacob asks wide-ranging questions on overall direction, along with practical questions on integration, support, pricing, maintenance, time to go live, technology, focus, capabilities, customers, key differentiating factors from competition, along with Jacob's candid take.
Jacob continues: "I think their approach to using search as the backbone behind collaboration is also very unique, in fact they are the only vendor that I have spoken to which highlights search and discusses it in such an integral way. I like the focus of not having to integrate various systems together which requires duplicating and then syncing content but I also wonder how deep the search functionality can go into things such as billing and invoicing systems, service request systems, or ERP/CRM systems. The platform itself is very intuitive and easy to use, everything extraneous seems to have been removed but without compromising the UI or the functionality of the platform. I also think their pricing model is also quite attractive." » Read Jacob's full Traction® TeamPage review and Greg Lloyd's comment.
See Connected Work
Related Traction Software Introduces Social Enterprise Web
KMWorld 2011 Panel C303 2pm-2:45pm Thur Nov 3, 2011. Join Traction® Software's Jordan Frank and a stellar panel from the FDA, Attivio, and Deloitte to discuss and debate the future of social software in the enterprise, how it relates to what you see and use on the public Web, and how it differs. Expect a lively discussion based on practical experience, research, and analysis. “We want Facebook for the enterprise!” That’s a call to action, but what does it mean, and why will it fail? There is a gulf of difference in the use case for 2.0 in the Enterprise vs. the Web. Deloitte research indicates the best starting point for E2.0 is exception management, not making friends. Permissions issues, incentives, and infrastructure differ enormously when you consider the enterprise vs. the web. Enterprise architects and decision makers need to look at the web to gather ideas but not to look in the mirror.
Jordan Frank, VP, Sales & Business Development - Traction Software
Sid Probstein, Chief Technology Officer - Attivio
Paul Fisher, Senior Policy Advisor - FDA
Marcelus DeCoulode, Strategy & Operations - Deloitte Consulting
More on this session. Please contact us to meet Jordan and panel members during KMWorld 2011 and learn about new Attvio Plus and TeamPage Social Enterprise Web capabilities.
See KMWorld 2011 Nov 1-3 Washington Marriott Wardman Park, Washington DC.
Athens Group is an independent consulting firm based in Houston, Texas. In 2009, the company migrated their Athens Group Quality Management System (AGQMS), industry knowledge base, and training curriculum to Traction® TeamPage where the information is easily accessed, collectively edited, and the content can be moderated where necessary. TeamPage became their integrated Intranet. In 2011, the TeamPage Attivio Search Module was added to further improve information access with automatic page ranking and faceted drill down navigation.
Using TeamPage, Athens Group is able to quickly and cost-effectively train a greater number of Drilling Technology Assurance℠ (DTA) consultants, enabling the company to provide its DTA services to a rapidly growing client base. The Traction TeamPage based Intranet streamlines management of AGQMS and allows anyone in the company to gain quick and easy access to Athens Group quality procedures and documents.
About Athens Group
Athens Group provides independent, third-party technology assurance services for high-specification Oil & Gas drilling and production systems. Our mission is to help operators, drilling contractors and asset owners ensure safety, reduce non-productive time (NPT), and safeguard the environment over the entire asset lifecycle.
Before Traction TeamPage
In 2009, Athens Group was faced with the need to scale its training and quality management systems to accommodate its rapid growth. Traction TeamPage helped the company to:
- Consolidate AGQMS for more streamlined change management and greater internal visibility
- Keep up with the demand for its services by enabling new hires to more quickly remove any gaps in their knowledge, become well versed in the Athens Group proprietary Proven Practices, and become productive DTA Consultants
Benefits of Traction TeamPage
“No, really, we want you to edit our intranet first day on the job.” Thomas Cogdell, the Knowledge Coordinator at Athens Group, usually gets a disbelieving look when he tells this to a newly hired Drilling Technology Assurance℠ (DTA) consultant. “We believe that you bring experience, knowledge, and perspective that will improve our knowledge management systems. And don’t worry, our TeamPage software ensures I’ll get an email notifying me of a change to any page; and it keeps full history so we can always roll back if need be; and it locks down some tightly-controlled spaces like AGQMS so that you won’t be able to make changes where you shouldn’t. So … we really do want you to edit our intranet!”
This oft-repeated conversation highlights three reasons why Athens Group selected Traction TeamPage over competitive systems:
- Ease of editing by anyone in the company
- A full audit trail of all changes
- Ability to have a mix of open and moderated spaces
The ability to export collections to Word and PDF, subscribe to pages and spaces, and use keyword tags were other important features for the fast-growing company.
Less than a year after implementation of the company’s Traction TeamPage based Intranet, adoption has been rapid, as shown in the following graph.
By building its company Intranet using Traction TeamPage technology, Athens Group has been able to:
- Consolidate disparate sources of company knowledge into a single portal
- Streamline its training and knowledge management processes
Athens Group Quality Management System (AGQMS)
The Traction TeamPage deployment of AGQMS was designed and implemented under the auspices David Wight, the Director of Quality for Athens Group, who has designed several ISO-certified quality systems. After AGQMS was migrated to Traction TeamPage, it moved from a bulky set of processes, procedures, work instructions and documents to a highly visible and easily customizable Intranet system that's known and used by everyone at Athens Group.
The AGQMS space’s home page is a comprehensive home page on the Intranet, with links to top-level articles:
Athens Group chose to make AGQMS a moderated space, creating an audit trail of approvals as well as edits. For example, this page shows both the Edit and Moderation history of one page:
Using the tagging capabilities in TeamPage, each page is assigned an owner and an approver. This gives each person an easily accessed “to-do list.”
Athens Group Knowledge Portal
As a consulting services organization, accessibility to corporate knowledge is a core value that Athens Group provides for its clients. Athens Group leveraged TeamPage's tag-driven sections to create an Athens Group Knowledge Portal that's both comprehensive and self-maintaining.
To aid knowledge transfer, Athens Group created its own taxonomy of industry keywords. Late-generation drilling rigs have their own vocabulary and acronyms, and the same company or piece of equipment can be known by more than one. For example, a top drive (which drives the drill bit into the well) might be referred to as “Top Drive”, “TD”, “T.D.”, “Derrick Drilling Machine”, “DDM”, or “D.D.M.” – often in the same document! Rather than have to search for all the possible combinations, Athens Group created a single tag “Top_drive” which is then applied in every place where the top drive is referenced.
Similar tags for clients, vendors, operators, rigs, and so forth enabled creation of section driven pages that dynamically build themselves as Athens Groups adds new clients, rigs and projects to its ever-expanding list of successful delivery of DTA services. For example, in addition to links to external sources such as Rigzone, each rig page in the knowledge base has dynamic lists of projects for that rig, lessons learned from working on that rig, and other references to the rig anywhere in the Intranet.
These lists are self-maintaining, because any time a new project or lesson learned or other page is tagged with the rig name, TeamPage will automatically update the list.
Traction TeamPage’s ability to use tags and dynamic sections has resulted in a highly cross-linked, yet zero-maintenance knowledge portal.
DTA Training Curriculum
The increasing demand for Athens Group’s DTA services created the need for scalability in the training process. Once AGQMS and the Knowledge Portal were implemented in TeamPage, Athens Group moved from a paper-based training curriculum to an online curriculum that references other parts of the Intranet.
The DTA Training space implements this approach and has greatly improved the scalability of Athens Group’s training program. A newly hired DTA Consultant works through the Training Curriculum which guides him or her through the entire multi-week process.
Each of the training pages may have links to many other spaces, such as AGQMS, Company Info, or DTA Proven Practices. Training pages may also include links to network shares such as the DTA Knowledge Base℠, other Athens Group online systems such as OpenAir, or external resources such as the Driller’s Club message boards.
New hires who are seasoned veterans from other leading companies in the industry have consistently say that the Athens Group Intranet, quality system, and training program is the best they've ever seen. And they're surprised to learn that they're expected to contribute content immediately, even on the first day! Once assured that their changes will be reviewed and can be reversed, they do.
The Future of Traction TeamPage at Athens Group
Athens Group’s Traction TeamPage based Intranet allowed the company to better leverage its AGQMS system and reduce the training time needed before DTA consultants are ready to be assigned to projects. As Athens Group continues to expand its services, clients and employees, Traction TeamPage will prove its value again and again.
See TeamPage Solutions: Quality Management
Aug 2014 | Providence Business News - Social tools being adapted for Web-based QC tool
KMWorld recognized Traction® Software's TeamPage as a Trend-Setting Product for 2011. Traction® TeamPage: "enables searching both external sources and TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal or external content." KMWorld's judging panel of editorial colleagues, analysts, system integrators and users evaluated over 800 products in reaching their decision for KMWorld's ninth annual list. Traction Software is honored that KMWorld has selected TeamPage as a Trend-Setting Product for the fourth time. » Read KMWorld Trend-Setting Products of 2011
Writing in the 23 Aug 2011 Financial Times, John Hagel and John Seely Brown of the Deloitte Center for the Edge advise CIO's how to improve performance, usually without increasing spending. They recommend that CIO's identify their biggest pain points, and adopt a Performance Improvement Funnel approach to leverage the unique, full value of social software. Hagel and Brown cite two examples from their Feb 2011 Social Software for Business study including: "Alcoa Fastening Systems reduced time spent on compliance activities by 61 percent using an internal collaborative platform provided by Traction® Software. Both companies targeted specific pain points and were able to deliver tangible improvement in performance that mattered to the senior executives of the firm." » Read the full story
What were you doing at 7:15AM Saturday July 2, 2011? Sleeping? Getting ready for a Fourth of July weekend picnic or a trip to the beach? Joe Crumpler of Alcoa Fastening Systems (AFS) was reaching for his iPad to review status for the world wide roll-out of an Oracle upgrade scheduled for the holiday weekend. The story starts the night before. Joe writes in the Next Think Next blog that he co-authors with Brian Tullis:
I put it to the test Friday morning at 12:01 am. I held a kickoff meeting for the leadership of the Oracle upgrade project. We set the plan for starting the upgrade process and discussed communication strategy. Project hand-offs were to be explicitly communicated by email. Project work journals were to be handled by a Traction® Teampage status update. My test had begun.
I finally went to bed at 1:30 am. I woke up Saturday morning at 7:15 am. I reached for my iPad so that I could check my email feed before even getting out of bed. I had subscribed to the feed for the project’s workspace the day before. My inbox was full of one-line status updates. It looked like a Twitter feed. I was happy to see that most of the volume came from Traction status reports. I read for 20 minutes before starting the morning status meeting. I had a basic understanding of everything of importance on the project before the meeting started; including all of the problems. More importantly, I knew we were behind schedule.
Fortunately for the team's rollout and holiday weekend, Joe's planned status meetings were reduced to two thirty-minute checkins per day (an 80% reduction over meeting practice before using TeamPage):
One of the reasons I use Traction Teampage for project management is that, if used properly, it dramatically reduces the need for project status meetings. I managed the China and Newbury Park’s QAD projects using two 30-minute long meetings per day. This freed team members to focus on working instead of wasting time in meetings. Unfortunately, the acquisition project required hours of meetings per day because the information flow was cumbersome, and my system had failed me. The good news is, for the Oracle upgrade, I am using two meetings per day. One in the morning, and one in the evening.
This is how the 30-minute meeting works.
(1) Start with a review of the open issues.
Team members use status updates to identify issues. We make one issue tracking article per day, which resides in the project management workspace. The title of each issue is listed, along with a link to the task. We create a task for each issue. We track these within the go-live milestone on the Oracle upgrade project. We briefly discuss each issue. The goal is to describe the issue and its impact, and then assign who does what and by when.
(2) A five minute update:
The next step is for the project process owner. the person who has responsibility for executing the next step in the project, to give a five-minute update on the project. This normalizes project status across the team and is essential for team continuity. It also gives the team a better understanding of their comments and work schedule.
(3) New issues:
We ask each team member about potential issues. All issues are welcome, including the minutia of the project. Each issue is described accurately. We assess the potential impact and assign the issue an owner. The owner is responsible for resolving the issue or developing a plan that supports the project timeline.
We record all three steps in Traction so that a wider audience can follow the project. The first step is a static article. The second step represents the latest status posts via Traction’s project management interface. The third step updates a static page with links to tasks from Traction’s project management interface. We tie each issue to the go-live milestone.
Since this is a first attempt at using the status update capability, I’ve had to push my team to use it. It is not mandatory, but it is strongly encouraged. So far, they are exceeding my expectations. I think this is because a status update is easy to do and takes no more effort than tweeting. Plus, the post has no overhead. Team members simply write about accomplishments. It only takes few seconds.
The outcome of the four day go live process was successful. Brian Tullis, Alcoa Fastening Systems Information Services Director and co-author of Next Things Next writes, extending his comment on Joe's July 2 post:
We managed almost 180 issues to closure using the Traction project and task management capabilities. We identified go live issues within a “Go live Issues Log” milestone, and that is visible in the screenshot. As of this screenshot, we closed 175 out of 179 issues identified. The benefit we realized from using Traction here come from everyone on the technical team being on the same page, being able to collaborate through the issue itself rather than in parallel email streams, and being able to communicate clearly to our internal customers about the status of issues encountered. The benefit realized here is that it was a critical success factor in the go live process, and we supplemented issue identification and resolution with the status update (like a Twitter feed) to provide people with project-related information during the 4-day go live process. The project went live successfully and all remaining open issues are being tracked separately as part of our operational processes.
Pin-point focus on activities associated with a specific Task, Project or Milestone is extremely valuable when you need to stay on top of rapidly changing, time sensitive and critical activities such as the Oracle rollout. But it's equally important to be able to zoom out to maintain a healthy awareness of many other tasks, status updates (aka Enterprise Tweets), conversations, questions, and other activities that surround you at work.
Every action, status, post or search result also gives you one click access to the Profile of the person behind that activity, allowing you to learn more, contact that person, or see the person's status and activity stream (like all content, streams or searches, clipped to what you have permission to read).
Integrated collaboration, communication, action tracking and search using the TeamPage model offers a big advantage: add a Task tag to any paragraph in a Wiki page, status post or other TeamPage item. You can then use search, Profile or Dashboard views to dive in to any topic, conversation or business activity associated with that Task using business context, person, Task, Project or Milestone to navigate.
In Social Software for Business Performance - Some Perspective, Brian writes:
Working in the same platform as our procedures and documentation allows for some interesting things to happen, again, leveraging core hypertext / linking services. For example, we are doing a major system modification project, and one deliverable is to update the documentation for that system. We can associate a task from that project to the procedure in our [TeamPage] documentation wiki. Depending on the context, I see that something needs to be done to that procedure.
- In the project context, I see a task pointing me to the procedure and calling for action.
- In the procedure context, I see a task on the procedure, referencing the project.
- In the user profile context, the assignee will see the task assigned to her, pointing both to the procedure itself and the project that generated the task.
- It’s the same content, the same base URL, referenced in 3 different spaces but all linked together.
Brian is providing his background and perspective on Alcoa Fastening System's participation in the Feb 2011 Deloitte Center for the Edge Study: “Social Software For Business Performance: The missing link in social software: Measurable business performance improvements”
Brian's team at AFS maintained internal metrics of performance over a three year period - before and after adoption of Traction TeamPage - that enabled them to document a "61% reduction in time spent on compliance activities through the use of Traction software."
What was our goal? We went from request to live in seven months. A team of techs from the US supported a travel team of analysts. We accomplished a task that normally requires at least 2x the time and many more resources. We did it on time and under budget. The stars lined up for us on this project, but our map was in Traction. ~ Enterprise 2.0 and Observable Work: Recap and Speakers Notes
By consolidating this work in an enterprise social software platform, we eliminated 61% of the work required to maintain documentation, do tests, and inefficient waste time spent searching for information across 7 locations. 61% equates to almost two full time resources.
We tried previously to do this consolidation through other tools, to no avail. Why were we successful with Traction? There's something about Traction and social tools like it that enable outcomes that were never before possible. If you read the study, you learn that we experimented with applications of the tool until we found some that worked in solving a real business problem.We can spend that productivity gain on project work, software changes, user support, and all of those other customer-facing things that our colleagues expect us to do as an IT organization. Individual IT teams that have not consolidated all of their work into our central group are applying these patterns and using the same tools. ~ Social Software for Business Performance - Some Perspective
ps - I haven't checked with Joe, but I hope he had a happy Fourth of July weekend, with plenty of time for picnic, beach, fireworks (in the sky - not AFS IT land), and relaxation between status checkins and updates.
Traction® Software is happy to nominate Alcoa Fastening Systems for a Forrester 2011 Groundswell Award in the Management | Collaboration System Category.
Forrester's Groundswell Award Rules FAQ page states "We'll [Forrester] judge winners based on proof of accomplishing business or organizational goals, not based on what looks best or uses the best technology. Innovation and audacity are good too." with objectives for Collaboration Systems: "Help employees work together on projects."
We're proud of the Traction TeamPage user interface and technology used by AFS, and believe both are best in class for Social Software at work (other analysts and customers agree), but challenge you to find a better Groundswell nominee than Alcoa Fastening Systems judged on their proven accomplishment of business goals, innovation, and audacity.
See TeamPage Solutions: Quality Management and TeamPage Solutions: Project Management
Brian and Joe openly share their experiences on the Next Things Next blog as well as at talks at the Catalyst 2010 conference, E2.0 Santa Clara conference and Traction User Group (TUG). I'd also like to thank Alcoa Fastening Systems and other Traction Software customers who helped turn TeamPage best practices for action tracking and observable work into the integrated TeamPage capabilities introduced in 2010 and 2011.
From Next Things Next blog:
- In the Trenches with Traction TeamPage - Joe Crumpler Jul 2, 2011
- Your journal is your life - Joe Crumpler Jun 29, 2011
- What's the Vis? - Brian Tullis, Apr 6, 2011
- Social Software for Business Performance - Some Perspective - Brian Tullis, Mar 7, 2011
- Everything is a Project, Part 2 - Brian Tullis, Jan 24, 2011
- Narrating your work - Joe Crumpler, Nov 22, 2010
- TUG 2010 / Observable Workshop Notes - Brian Tullis, Nov 2, 2010
- E2.0 Santa Clara: Patterns of Observable Work - Brian Tullis, Aug 29, 2010
- Enterprise 2.0 and Observable Work: Recap and Speaker Notes Catalyst 2010 San Diego - Brian Tullis, Jul 30, 2010
- Everything is a Project - Brian Tullis, May 5, 2010
- My Motivations for Enterprise 2.0 - Brian Tullis, Apr 22, 2010
- Project Reviews and Continuous Learning - Brian Tullis, Apr 7, 2010
The Work Graph Model: TeamPage style Understand how TeamPage connects people and their work.
Deloitte Center for the Edge Study, Feb 2011
Social Software for Business Performance
The missing link for social software: Measurable business performance improvements
Download the Deloitte report (.pdf)
Bill Ives AppGap Review analyzes Traction® Software's E2.0 Boston 2011 Traction® TeamPage Attivio Plus and Social Enterprise Web announcement. Ives says: "Using search as a lever to span silos and system of record makes their native content addressable and actionable in place without import or conversion. This is similar to the way search loosely couples content across many sources on the public Web, but focused on a business intranet." Ives also reviews project dashboard and activity stream capabilities introduced with Traction TeamPage Release 5.2, saying: "I also like what they are doing with Activity Streams as I think this is one of the most important features of an Enterprise 2.0 platform." » Read the Full Story
See related Traction Software Introduces Social Enterprise Web
Traction® TeamPage 5.2 Introduces Dashboards for Action Tracking, Project and Case Management
Forbes Connected Business blogger Rawn Shaw writes on the value of keeping a record of your work. This observable work practice documents your accomplishments, helps you understand your own performance, preserves knowledge, and provides context when you and others work on the same project, talk to the same customer, or you transfer to a new job. Shaw says: "The subtler psychological point is that it is easier to document and track a project or activity if you can do it in the flow of what you are doing, rather than returning after the activity is complete... In talking to Larry Hawes, analyst and consultant at Dow Brook Advisory Services, vendors like Traction® Software and IBM provide the tools to support managing a practice of observable work." » Read the full story
See related Enterprise 2.0 and Observable Work
The Future of Work Platforms: Like Jazz
Analyst Peter O'Kelly comments on KMWorld's Marrying deep search and navigation saying "...While it may not (yet…) be trendy to be the market-leading collaborative hypertext journaling platform, I believe that’s what the Traction team has created, and that TeamPages’s underlying architecture and flexibility, especially when used in conjunction with Attivio for faceted search and navigation, make it especially powerful for the various types of tools and services (workspaces, blogs, wikis, activity streams, tagging, tasks, etc.) now commonly associated with “social” software/services." » Read the full post
See related 22 Jun 2011 | KMWorld - Marrying deep search and collaboration
21 June 2011 | Traction Software Introduces Social Enterprise Web
Traction and Attivio team up for the enterprise Traction® Software has released TeamPage Attivio Search Plus to index and search external sources and Traction® TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal or external content. These TeamPage options connect TeamPage with structured data or unstructured content in sources including Microsoft SharePoint, EMC Documentum, Microsoft Exchange, file servers, SQL databases, intranets, and the public Web. » Read the full story
See related 21 June 2011 | Traction Software Introduces Social Enterprise Web
Yokohama Japan, 21 Jun 2011 Applied Knowledge Company, Inc President Masayuki Kojima announces availability of Traction® TeamPage 5.2 in Japan. The newest release of TeamPage includes an enhanced task list, providing enhanced situational awareness and a birds-eye view of entire projects. TeamPage includes a fully localized Japanese user interface selectable as a default or personal preference as well as Japanese language search. » Read the Japanese language release or Google English translation.
Discover, Discuss, Tag, Task, and Share Content stored in SharePoint, Documentum, File servers, Exchange, SQL Databases, and the Web Boston, Mass / Enterprise 2.0 Conference Booth #418 — June 21, 2011 — Traction® Software Inc, the leader in social software for work, today announced Traction® TeamPage Attivio Search Plus to index and search external sources, and Traction® TeamPage Social Enterprise Web to discuss, tag, task, share and badge internal or external content. These TeamPage options connect TeamPage with structured data or unstructured content in sources including Microsoft SharePoint, EMC Documentum, Microsoft Exchange, file servers, SQL databases, intranets, and the public Web. Read » Full Release Download Traction TeamPage Social Web Handout (.pdf)
See Greg, Chris, Jordan at E2.0 Boston 21-22 Jun 2011 | Traction Software Enterprise 2.0 Boston
Bill Ives writes in The App Gap: The Enterprise 2.0 Conference in Boston this coming week is often a place for related new product announcements. That is certainly the case this year. Here is the list of companies making announcements leading up to or at the Enterprise 2.0 Conference that I received this week. I have also spoken to three of the firms this week, Adobe, NewsGator, and Traction, and more in-depth coverage of their new moves will follow on this blog. I am also scheduled to speak to a few others in the coming weeks. » Read the full story
See related 21-22 Jun 2011 | Traction Software Enterprise 2.0 Boston
Fierce Content Management editor Ron Miller interviews Traction® Software President and co-founder Greg Lloyd. Topics include: Enterprise 2.0 evolution, business benefits and barriers to wide-spread adoption; relationship between content management, enterprise collaboration tools, search and knowledge management; why Traction Software decided to introduce a project-driven metaphor for Traction® TeamPage collaboration: "GL: I believe the ability to link plans, actions, discussion and work product (in any system of record) in context is the key to unlocking the value of social software for businesses of any size." » Read the full story
See related Editor's Corner story: Enterprise 2.0 stands on the cusp of change
Traction Software will be exhibiting at Enterprise 2.0 Boston Booth #418 on 21-22 June, and we hope to see you there! Learn about Traction's new TeamPage 5.2 release that combines the freedom of social software with action tracking for follow through. Traction Software customers in Deloitte's independent Social Software for Business Performance study show dramatic, measurable results. Learn more and position your organization for growth in 2011. We'll also be making a product and partnership announcements that you won't want to miss - stay tuned here, see us a E2.0 Boston, or follow @TractionTeam on Twitter. To pre-schedule a meeting with Jordan Frank or Greg Lloyd at E2.0 Boston, please email firstname.lastname@example.org, use Traction's contact form or use Twitter. Update: see 21 June 2011 | Traction Software Introduces Social Enterprise Web
This year's E2.0 Boston conference is at the Hynes Convention Center in downtown Boston, 20-23 June 2011. See Traction Software at Expo Pavilion Booth #418 from 11:15AM through 5:30PM on Tuesday 21 and Wednesday 22 June 2011. Register with priority code CPBGEB43 and be our guest for a free Expo Pass or save 25% on full registration. The Expo Pass entitles you to attend keynote and free sessions, visit the Expo pavilion, and attend cocktail receptions 4:00 to 5:30PM Tuesday and Wednesday. Hope to see you there!
See e2conf.com/boston for event details and registration.
Newton MA — May 25, 2011 — Attivio, Inc. announced that IDG's Computerworld Honors Program has acknowledged its work with the Borlaug Global Rust Initiative (BGRI) and Traction® Software to create a community portal developed to help fight the spread of wheat rust. As part of the award program, the BGRI has been named as a 2011 Laureate. The annual award program honors visionary applications of information technology promoting positive social, economic and educational change. The BGRI project organizers, led by Cornell University, selected Traction® TeamPage, a social software solution that combines wiki, blog, tagging, activity streams, discussion and social networking capabilities in a secure, scalable Enterprise 2.0 social software platform, as a basis for the portal. Additionally, Attivio's Active Intelligence Engine (AIE), was chosen to power search and information access, which are considered to be vital functions for the website. The Computerworld Honors awards will be presented at the Annual Laureates Medal Ceremony & Gala Awards on June 20, 2011 at the Andrew W. Mellon Auditorium in Washington, D.C. Read » Full Release See also BGRI UG-99 Video
Borlaug Global Rust Initiative - Traction TeamPage Customer Story
28 Feb 2011 | Attivio and Traction Software Bridge Worldwide Scientific Community With Enterprise 2.0 Technology
8 Nov 2010 | EContent - A Case of Life-Saving Collaboration
CMS Wire reporter Geoff Spick on Traction® TeamPage 5.2: "Having made a big play of tracking and collaboration in last year's 5.1 TeamPage release of its social enterprise tool, Traction makes reading what's going on easier with the introduction of slick-looking, context-based dashboards and activity feeds in the new 5.2 release." He says: "Able to view projects by tasks, people working on them, conversation threads, Traction TeamPage can be used by all parties, including teams, clients and other users with permission-based access to appropriate parts of a project and encourage collaboration and rapid solution of speed bumps or problems" » Read the Full Story
Fierce Content Management editor Ron Miller describes Traction® TeamPage 5.2 as providing new tools to track different levels of project activity. The project dashboard tracks detailed actions, while also allowing you to step back to see the bigger picture. Miller says: "When you see something you like you can tag it or comment on it and help raise the visibility of the post for others who might be interested in it. Using the project metaphor as the basis for understanding information in the corporate social stream, the idea is to give you a hook on which to hang the information. » Read the Full Story
Providence RI — May 10, 2011— Traction® Software Inc, the leader in enterprise social software for work today announced Traction® TeamPage Release 5.2 with new capabilities to make it simple to track actions, show activity, watch status, and follow discussions embedded in the flow of collaborative work. TeamPage 5.2's new activity dashboards show actions, status and work in context using a format that's easy to read and reduces information overload. Activity dashboards allow people dive into and watch activity associated with projects or milestones they want to focus on, while also seeing, searching, exploring and connecting with others across a broad view of actions organized by business context as well as person. Read » Full Release and videos
See also Blog1672: Zoom in to focus, zoom out for awareness, bubble up items in the flow of work
Traction Software is happy to co-sponsor the Project Management Institute Mass Bay Chapter Professional Development Day, Saturday 30 April 2011 at the Conference Center at Bentley University, Waltham MA. The event is open to PMI members and non-members - anyone engaged in or impacted by the Project Management profession, from Junior and Senior Project Managers to Managers and Senior Staff. Enjoy the keynote and breakout sessions and earn 6 PDU's toward the Project Management Institute's Professional Education Requirements. See and ask questions about Traction TeamPage's new integrated Action Tracking and Project Management capabilities at the sponsor exhibit during lunch and breaks. For more information, see the PMI Mass Bay PDD registration and program page.
For the seventh consecutive year, KMWorld recognized Traction® Software's market leadership by naming the company to their KMWorld 100 Companies that Matter in Knowledge Management. The list is compiled by KMWorld's panel of KM practitioners, theorists, analysts, vendors and their customers and colleagues. "We're honored that KMWorld continues to rank Traction Software as a company that matters in Knowledge Management," said Greg Lloyd, Traction Software President and co-founder, "In 2010 we brought Traction® TeamPage Release 5.0 and 5.1 to market, introducing a new generation of social software with integrated collaboration, communication, action tracking and exception handling along with a user interface that's fast, great looking and simple to use. I thank Traction Software's employees and customers for earning this recognition as well as KMWorld for awarding it." » See the 2011 KMWorld 100 list